Help

How can I contact Fricosmos?

  • Please, click here to enter our contact website where you will find all the ways to contact us

What are the working hours?

  • Monday to Friday from 8 AM to 7 PM, uninterrupted (Standard time GMT +1, Summer time GMT +2).
  • Closed on Saturday, Sunday and public holidays.

Why I cannot see the prices of the products?

  • To get a full access to prices, availability and delivery time you must become an authorized Fricosmos distributor to obtain your access codes.

I am a Fricosmos customer, how can I get access to obtain prices and availability?

  • To get a full access you must obtain the access codes to your customer area (user and password). If you already have them, please click on “Account” at the upper-right side.

I am a customer but I do not have the access codes

  • If you are a Fricosmos customer but you do not have your access codes, please click on “Create a customer account” at the upper-right side and then click on “I forgot my password”. Next, enter your email of contact where we should send your access codes. The provided email must be the same as the one we have in our records.

I cannot remember my access codes

  • Click on “Account” at the upper-right side, and then click on “I forgot my password”. Next, enter your email of contact in order to allow us remember you your access data. The provided email must be the same as the one we have in our records.

How can I become an authorized distributor?

  • Click on “Account” at the upper-right side, and then on “Create a customer account”. Fill in the form with the requested data and you will receive a response from our Sales Department with your customer access data to our website and your purchasing conditions.

How can I find a product?

  • There are several ways to find a product:
  • Click on “Products” menu and choose the different categories of our website.
  • Click on “Sectors” menu and choose the different categories of our websie.
  • Type the item code or description in the browser to search the requested products. The articles found will be shown immediately.

What is the delivery time?

  • We usually have stock of most of our products. In case that an article is not available, you will be able to choose a similar one that is in stock.
  • The delivery time depends on the availability and manufacturing time of every purchased product.
  • Only registered customers will be allowed to view the stocks available and the estimated delivery time for his purchases.
  • When viewing the product characteristics, an indicator of its availability will be shown through a bars diagram. If this diagram does not appear, it means that the article is out of stock.
  • When adding a product to the purchase cart, it will be visible in order to allow you monitoring the articles, quantities and availability of the entire order. You must take into account that the provided delivery time of the full order will be in accordance with the products without stock.
  • When the purchase is finished, you will be able to check all the relevant information about delivery time, both individually and for the entire order. If the delivery period is too long, there exists the possibility of a partial shipment.

The delivery time is too long to me and I cannot wait so much.

  • If the provided delivery time is too long but your order is urgent, please send an email to export@fricosmos.com before placing your order to allow us verify whether we can improve the manufacturing period for the requested articles.

How the transport operations of my order will be managed?

  • By default, the orders are shipped in terms EXW (ex-works) or FOB (Free On Board), except otherwise agreed with the customer, that will be duly detailed on the order.
  • Please verify the packing conditions and number of the bundles before the transport company leaves, and check that all the items have been received properly immediately after being delivered. The claim period in case of external damages of the bundles or lack of items is 24 hours, and for internal damages is 48 hours after the reception of the goods. All claims must be done in writing to export@fricosmos.com and to the transport company.

How can I exchange my promo code?

  • There exists a survey available in your customer area. If you fill it, you will get a promotional code that can be exchanged when processing your order.

How can I modify the delivery address of my order, if already confirmed?

  • In this case you must contact our Sales Department through export@fricosmos.com indicating your order number and the new delivery address.

How can I cancel my order?

  • In this case you must contact our Sales Department through export@fricosmos.com indicating your order number and the reasons why this order should be cancelled.

How can I request a quotation of a custom tailored article?

  • In this case you must contact our Sales Department through export@fricosmos.com with a full description of the requested item and a sketched drawing.

Are the website data updated?

  • The data of our website are updated every 20 minutes.
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